We all experience a wide range of pleasant and unpleasant feelings at work as we interact with colleagues, customers, suppliers and others. These feelings influence decisions, behaviour and performance. Pleasant feelings have a ‘broaden and build’ effect causing us to think more broadly, engage more deeply and perform better. Unpleasant emotions tend to have a ‘narrow and limiting’ effect, causing us to be more closed-minded, less engaging and poorer at performing. Do you know the emotions that are driving the decisions, behaviours and culture of your organization?

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