As an organizational coach I see it often - HR or L&D reaching out for assistance with a member of the team who is struggling to fit in or work with others. They are exceptional at their job, but there is "something" holding them back. This “something” can be difficult to describe, but usually comes down to the human factors at work, or their emotional intelligence (EI) - in comparison to others in the same environment. EI skills and behaviours are as important as your intellect, experience and background in determining success at work and in life. Measuring emotional intelligence should therefore be added to hiring processes, not to replace other strategies but to strengthen existing processes. Discover how to incorporate EI into your candidate acquisition processes.
Read MoreWe all experience a wide range of pleasant and unpleasant feelings at work as we interact with colleagues, customers, suppliers and others. These feelings influence decisions, behaviour and performance. Pleasant feelings have a ‘broaden and build’ effect causing us to think more broadly, engage more deeply and perform better. Unpleasant emotions tend to have a ‘narrow and limiting’ effect, causing us to be more closed-minded, less engaging and poorer at performing. Do you know the emotions that are driving the decisions, behaviours and culture of your organization?
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